Empire Today, LLC Reviews and Complaints

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Empire Today, LLC Reviews

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  • Kurt Vanwinkle (RK5) Customer Review

    I would like to thank Kurt Vanwinkle, (RK5) Sales Rep from Stoughton, MA, for his great customer service he provided us this weekend. Kurt was prompt, respectful, courteous, kind, polite, patient, understanding, cooperative, informative, and above all a great asset to the company. Kurt gave valuable information, guidence and reassurance in an area we were not familiar with. Not only did he assist in helping us with our purchase for one room, he assisted in guiding us for future rooms providing enough information that we can plan our savings accurately. I would highly recommend calling... More...
    (Home Improvement)
    LReidy's Picture   LReidy    1 Comments   Comments
  • Empire Carpet Left Us In Limbo and Recked my Finances

    This review has been resolved or replied to by this company. I have made Several Calls From Day one when Empire did not show up for my installation. After that it was down hill from there from sunpar carpet where I can feel the seems and we have stepped on tack boards and our Service/Companion Dog for My Disabled Vet was also injured. They took over six times to complete the Job. There contractor Ran the Wrong Card and I was without money for 6 days as My Morgage, Cell Phone and other Bills were do. I also Needed Gas toopick up my 12 year old at the airport who was flying alone. The people I talked to blame me and state I never sent them proof... More...
    (Home Improvement)
    LastStand12's Picture   LastStand12    1 Comments   Comments
  • install carpet review

    I bought this carpet from you in November.They glued the carpet to the floor.After a couple of months,the carpet started coming off of the floor and started making waves.I called them and reported the problem.A guy came to fix it. but it didn't work the edge of the carpet came off and is raised above the floor also the part he glued again lost some threads its tearing off now.we have the receipt and the carpet had warranty I am not happy i want my money back. More...
    (Home Improvement)
    nagina786's Picture   nagina786    1 Comments   Comments
  • Great Service

    I had a great experience with Empire Today. Sallie Bunce came to our new home where we were looking to get carpets. Although we had two other estimates from other companies we thought were competitive, Sallie worked to get us a superior product for the same price as the other estimates. She also gave helpful advice about other home improvement needs, which was timely given that we had contractors there at the time. More...
    (Home Improvement)
    blawton's Picture   blawton    1 Comments   Comments
  • Botched Install and Customer Service Nightmare

    At first we were very happy with our new laminate flooring, with both the quality of the wood and the install was quick and relatively painless. However, as time wore on, we started noticing the laminate loosening up in the middle of the room. After about a year, it started buckling, and over the last six months has buckled up over 4 inches off the floor to the point of breaking at the seams. Repeated calls to Empire Today customer service has led no where. They've promised to come look at it, but never show up. Corporate always has to defer to the local office where we find a... More...
    (Home Improvement)
  • Empire Today - Botched Install and Customer Service Nightmare

    At first we were very happy with our new laminate flooring, with both the quality of the wood and the install was quick and relatively painless. However, as time wore on, we started noticing the laminate loosening up in the middle of the room. After about a year, it started buckling, and over the last six months has buckled up over 4 inches off the floor to the point of breaking at the seams. Repeated calls to Empire Today customer service has led no where. They've promised to come look at it, but never show up. Corporate always has to defer to the local office where we find a... More...
    (Home Improvement)
    mooseman's Picture   mooseman    0 Comments   Comments
  • Excellent Service

    On the recommendation of several family members, we called Empire to get a quote on installed carpeting. We spoke with Scott McDuffie - a sales representative for Empire who was professional and polite. Scott gave us a quote that was below the competition, and showed us carpet samples that were superior quality. The decision to choose Empire was simple: better price, superior quality, and knowledgeable, friendly sales staff to answer my questions. I'm writing this review as the installers put in the carpet. We spoke to Scott yesterday, and the carpet is going in today - how's... More...
    (Home Improvement)
    like1000bears's Picture   like1000bears    0 Comments   Comments
  • Bad Customer Service

    The salesman stated that they have really good customer service. After the installation of our new flooring in the bathroom, the toilet started to run since it had a leak in it from being moved around the room for the installation, which the company is not liable for according to the contract. Apparently, my husband decided to contact the company to get it fixed and explained to them the situation and everything. Rather than resolving the situation over the phone, the CSR dispatched someone to the house to check out the issue. The paperwork that the representative had stated only toilet... More...
    (Home Improvement)
    jan12799's Picture   jan12799    0 Comments   Comments
  • Easy, Friendly and Comfortable

    Today I had the pleasure or working with Scott McDuffie from Empire. We had a window of time blocked off from 11am-1pm and he was right on time! I typically get impatient waiting during these "windows" of time but Scott was promt, personable and a pleasure to work with. I explained to Scott what I was looking for and he got right to measuring. We discussed the overall look I was going for and he offerred up some great suggestions. We are looking forward to having our new flooring installed and we look forward to working with Empire again in the future! More...
    (Home Improvement)
    varrecchia1's Picture   varrecchia1    0 Comments   Comments
  • Thank You

    I just wanted to let everyone know how pleased I was with my carpeting from Empire Today. I delt directly with Scott Mcduffie and he went out of his way to get me a great price and an early installation time. It truly was an easy experience without any hassle. Scott showed up early, provided the information I needed to make my decision and then worked out a very reasonable price with me. I highly recommend Empire and Scott to anyone looking to buy affordable carpet without sacrificing quality!! More...
    (Home Improvement)
    KJarv's Picture   KJarv    0 Comments   Comments
  • great salesperson, great experience

    I recently moved into a new home and contacted several vendors for carpeting. Empire beat Home Depot and Lowes hands down. Empire offers the exact, or better, warranties on their carpets and the customer experience was outstanding. My sales rep, Scott McDuffie, based in MA was terrific. Scott went above and beyond our expectations from scheduling the initial measurement appointment to finalizing the sales orders. I would not hesitate to recommend Scott and the Empire team to anyone looking to replace carpeting. More...
    (Home Improvement)
    fuf1020's Picture   fuf1020    0 Comments   Comments
  • A Job Well Done

    Sunni Diehl did an excellent job with the entire process today. Not only did she call to see if we could meet earlier than the scheduled appointment time, but she was very knowledgeable with the laminant flooring products. I could type many paragraphs, but they all end up saying the same thing, "Job well done Sunni!" I will surely I tell others about her quality work and professionalism. Again, job well done! :-) More...
    (Home Improvement)
    ldruffin's Picture   ldruffin    0 Comments   Comments
  • Follow-up to Order processed by Dean Chen

    Dean Chen came and processed our service request with Empire Today, LLC for carpet, wood flooring, and shutters on 10 May 2011. He knew his products and was very pleasant to work with. Our carpet and Brazillian Cherry Hardwood flooring was installed on 14 May 2011 as requested. Elizabeth assisted with the confirmation on 12 May by noting that we preferred an early morning hour for installation. The two work groups, three gentlemen in each, arrived at the time they each indicated in their advance notice phone calls / morning as desired. All workers were polite, professional and a... More...
    (Home Improvement)
    JLM7's Picture   JLM7    0 Comments   Comments
  • Laminate, Carpet

    Empire Today is such a wonderful company. I made an appointment, and the next day Dean Chen showed up on time. He was polite, professional, and very knowlegable with all of the products Empire carried. He spent over two hours showing me and my wife many different products and styles. He worked with his manager to fit our whole house into our budget. Dean was a true consultant and not just a sales rep. trying to make a quick sale. My family loves our new floors and we look forward to inviting friends and family over for dinner. Hats off to a wonderful sales rep. and company. Kuroush... More...
    (Home Improvement)
  • Empire floor review

    Rick Pollack, the representative from Empire Today came out on Friday afternoon to give us a quote on carpet and ceramic tile for our two entryways and living room. He had lots of samples to show us, was patient as we talked over our decisions, and worked with us on arriving at a price that was mutually acceptable. He answered all of our questions, was most accommodating in every regard, and was just generally a very pleasant guy to do business with. He was also mindful of our time and probably spent about an hour, measuring the job twice, sketching out the room and hallway dimensions... More...
    (Home Improvement)
    BarryHewelt's Picture   BarryHewelt    0 Comments   Comments
  • install carpet review

    We had 1200 square feet of carpet purchased from empire. The main installer spoke only Spanish. His assistant was his son, just learning. He did a horrible job on the stairs and put the seam in the living room write in the walk way. We heard a loud noise upstairs during the installation and the dad swore at the son in Spanish. We did not know until later that the noise was a dropped carpet knife. They had torn cut the arm of my new couch. I didn't discover this until a after they left because when they replaced the furniture, they completely move it where the torn arm was against the... More...
    (Home Improvement)
    saved's Picture   saved    1 Comments   Comments
  • In-Home Estimate

    When we decided to replace our carpets we called Empire Today, LLC to schedule a Free In-Home Estimate. Sales Representative, Scott Osler, came to our home to assist us. Mr. Osler was very courteous and professional. He showed us carpet samples, and answered all of our questions about different grades of carpet. We now eagerly await the installation of our new carpet! More...
    (Home Improvement)
    KandDAco's Picture   KandDAco    0 Comments   Comments
  • Carpet/Laminate Flooring

    I recently called Empire Today to get an estimate for carpet and laminate flooring. Wasn't looking forward to the typical high pressure sales job that gets you to buy what you don't want. I was very pleasantly surprised by my sales person named Jeff Urban. He educated me on all the choices I had, and helped me decide on a great combination of floor coverings, with no pressure and a great price. I would highly recommend him to anyone I know! More...
    (Home Improvement)
    kijekdw's Picture   kijekdw    0 Comments   Comments
  • Floors

    I spoke to Sal about replacing my rugs upstairs. He was very helpful in what to replace them with. He followed up after the job was done and I had one complaint. He made sure that my complaint was fixed quickly and I am very happy with my new floors now. What I liked best was Sal called again a few months later to see if I still liked my floors. The answer is YES. More...
    (Home Improvement)
    Forest12's Picture   Forest12    0 Comments   Comments

Empire Today, LLC Reviews By Product

Empire Today, LLC Comments

LastStand12 says: (7 years ago)
You guys are Scam artists and Your Seattle office needs to get it btogether

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