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Empire Today, LLC Reviews

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  • Kurt Vanwinkle (RK5) Customer Review

    I would like to thank Kurt Vanwinkle, (RK5) Sales Rep from Stoughton, MA, for his great customer service he provided us this weekend. Kurt was prompt, respectful, courteous, kind, polite, patient, understanding, cooperative, informative, and above all a great asset to the company. Kurt gave valuable information, guidence and reassurance in an area we were not familiar with. Not only did he assist in helping us with our purchase for one room, he assisted in guiding us for future rooms providing enough information that we can plan our savings accurately. I would highly recommend calling... More...
    (Home Improvement)
    LReidy's Picture   LReidy    1 Comments   Comments
  • Great Service

    I had a great experience with Empire Today. Sallie Bunce came to our new home where we were looking to get carpets. Although we had two other estimates from other companies we thought were competitive, Sallie worked to get us a superior product for the same price as the other estimates. She also gave helpful advice about other home improvement needs, which was timely given that we had contractors there at the time. More...
    (Home Improvement)
    blawton's Picture   blawton    1 Comments   Comments
  • Excellent Service

    On the recommendation of several family members, we called Empire to get a quote on installed carpeting. We spoke with Scott McDuffie - a sales representative for Empire who was professional and polite. Scott gave us a quote that was below the competition, and showed us carpet samples that were superior quality. The decision to choose Empire was simple: better price, superior quality, and knowledgeable, friendly sales staff to answer my questions. I'm writing this review as the installers put in the carpet. We spoke to Scott yesterday, and the carpet is going in today - how's... More...
    (Home Improvement)
    like1000bears's Picture   like1000bears    0 Comments   Comments
  • Easy, Friendly and Comfortable

    Today I had the pleasure or working with Scott McDuffie from Empire. We had a window of time blocked off from 11am-1pm and he was right on time! I typically get impatient waiting during these "windows" of time but Scott was promt, personable and a pleasure to work with. I explained to Scott what I was looking for and he got right to measuring. We discussed the overall look I was going for and he offerred up some great suggestions. We are looking forward to having our new flooring installed and we look forward to working with Empire again in the future! More...
    (Home Improvement)
    varrecchia1's Picture   varrecchia1    0 Comments   Comments
  • Thank You

    I just wanted to let everyone know how pleased I was with my carpeting from Empire Today. I delt directly with Scott Mcduffie and he went out of his way to get me a great price and an early installation time. It truly was an easy experience without any hassle. Scott showed up early, provided the information I needed to make my decision and then worked out a very reasonable price with me. I highly recommend Empire and Scott to anyone looking to buy affordable carpet without sacrificing quality!! More...
    (Home Improvement)
    KJarv's Picture   KJarv    0 Comments   Comments
  • great salesperson, great experience

    I recently moved into a new home and contacted several vendors for carpeting. Empire beat Home Depot and Lowes hands down. Empire offers the exact, or better, warranties on their carpets and the customer experience was outstanding. My sales rep, Scott McDuffie, based in MA was terrific. Scott went above and beyond our expectations from scheduling the initial measurement appointment to finalizing the sales orders. I would not hesitate to recommend Scott and the Empire team to anyone looking to replace carpeting. More...
    (Home Improvement)
    fuf1020's Picture   fuf1020    0 Comments   Comments
  • A Job Well Done

    Sunni Diehl did an excellent job with the entire process today. Not only did she call to see if we could meet earlier than the scheduled appointment time, but she was very knowledgeable with the laminant flooring products. I could type many paragraphs, but they all end up saying the same thing, "Job well done Sunni!" I will surely I tell others about her quality work and professionalism. Again, job well done! :-) More...
    (Home Improvement)
    ldruffin's Picture   ldruffin    0 Comments   Comments
  • Follow-up to Order processed by Dean Chen

    Dean Chen came and processed our service request with Empire Today, LLC for carpet, wood flooring, and shutters on 10 May 2011. He knew his products and was very pleasant to work with. Our carpet and Brazillian Cherry Hardwood flooring was installed on 14 May 2011 as requested. Elizabeth assisted with the confirmation on 12 May by noting that we preferred an early morning hour for installation. The two work groups, three gentlemen in each, arrived at the time they each indicated in their advance notice phone calls / morning as desired. All workers were polite, professional and a... More...
    (Home Improvement)
    JLM7's Picture   JLM7    0 Comments   Comments
  • Laminate, Carpet

    Empire Today is such a wonderful company. I made an appointment, and the next day Dean Chen showed up on time. He was polite, professional, and very knowlegable with all of the products Empire carried. He spent over two hours showing me and my wife many different products and styles. He worked with his manager to fit our whole house into our budget. Dean was a true consultant and not just a sales rep. trying to make a quick sale. My family loves our new floors and we look forward to inviting friends and family over for dinner. Hats off to a wonderful sales rep. and company. Kuroush... More...
    (Home Improvement)
  • Empire floor review

    Rick Pollack, the representative from Empire Today came out on Friday afternoon to give us a quote on carpet and ceramic tile for our two entryways and living room. He had lots of samples to show us, was patient as we talked over our decisions, and worked with us on arriving at a price that was mutually acceptable. He answered all of our questions, was most accommodating in every regard, and was just generally a very pleasant guy to do business with. He was also mindful of our time and probably spent about an hour, measuring the job twice, sketching out the room and hallway dimensions... More...
    (Home Improvement)
    BarryHewelt's Picture   BarryHewelt    0 Comments   Comments
  • In-Home Estimate

    When we decided to replace our carpets we called Empire Today, LLC to schedule a Free In-Home Estimate. Sales Representative, Scott Osler, came to our home to assist us. Mr. Osler was very courteous and professional. He showed us carpet samples, and answered all of our questions about different grades of carpet. We now eagerly await the installation of our new carpet! More...
    (Home Improvement)
    KandDAco's Picture   KandDAco    0 Comments   Comments
  • Carpet/Laminate Flooring

    I recently called Empire Today to get an estimate for carpet and laminate flooring. Wasn't looking forward to the typical high pressure sales job that gets you to buy what you don't want. I was very pleasantly surprised by my sales person named Jeff Urban. He educated me on all the choices I had, and helped me decide on a great combination of floor coverings, with no pressure and a great price. I would highly recommend him to anyone I know! More...
    (Home Improvement)
    kijekdw's Picture   kijekdw    0 Comments   Comments
  • Floors

    I spoke to Sal about replacing my rugs upstairs. He was very helpful in what to replace them with. He followed up after the job was done and I had one complaint. He made sure that my complaint was fixed quickly and I am very happy with my new floors now. What I liked best was Sal called again a few months later to see if I still liked my floors. The answer is YES. More...
    (Home Improvement)
    Forest12's Picture   Forest12    0 Comments   Comments
  • Richard Pollack of Empire Today

    Richard Pollack, a.k.a. Rick, is an Empire Today field salesman in Southeastern Michigan. This gentleman is polite, funny, down-to-earth, professional, not pushy, gives great suggestions, and knows the products he's selling extremely well. I not only bought flooring for my entire home, but I also bought window treatments the following week. If it were not for Rick's personality, those window treatments probably wouldn't have happened. I appreciate Rick's expertise, and I would like to thank him for helping me improve my home. Thanks Empire Today. A... More...
    (Home Improvement)
    eritripp's Picture   eritripp    0 Comments   Comments
  • Empire Carpets

    I would like to share my experience with one of your Sales Representatives, Scott McDuffie. I was interested in recarpeting my whole house and he was very knowledgeable about the product and installation. He spent 3 hours with us, going over all the details, getting us a great discount,and giving us tips for installation day. Scott was just very professional and courteous. I look forward to my new carpeting! More...
    (Home Improvement)
    tcrepeau58's Picture   tcrepeau58    0 Comments   Comments
  • Great Sales and Service

    In late February 2011, I was looking to spend some of my tax return on some much needed carpeting. After getting a great reference from a friend, I called Empire today at 1-800-588-2300 and promptly had a Mr. Jeff King visit. He was ver knowledgable and it was obvious from the start tha the knew the products. he was able to help me save money both with a military discount and assisting me to decide ont the high traffic areas of my home. Thanks Empire, i look forward to using your shop at home service again in the near future. More...
    (Home Improvement)
    NASCAR2009's Picture   NASCAR2009    0 Comments   Comments
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