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Empire Today, LLC Complaint - install carpet review - Hardwood, Tile, Carpet
Empire Today, LLC Complaint

Empire Today, LLC Complaint


install carpet review - Hardwood, Tile, Carpet

We had 1200 square feet of carpet purchased from empire. The main installer spoke only Spanish. His assistant was his son, just learning. He did a horrible job on the stairs and put the seam in the living room write in the walk way. We heard a loud noise upstairs during the installation and the dad swore at the son in Spanish. We did not know until later that the noise was a dropped carpet knife. They had torn cut the arm of my new couch. I didn't discover this until a after they left because when they replaced the furniture, they completely move it where the torn arm was against the wall. My husband came home from work and saw the seam and was very unhappy.

We called the managers. It took a week of calling to get a call back. Very poor customer service! You can't get a local person. A supervisor came out and I think the only reason he agreed to redo the living room was because of the tare in the couch. Because we didn't actually see them tare it, my husband didn't demand that it be fixed because he felt there may be pay back from the guy. We were very disappointed that they sent the same guy out to fix the stair and living room. The stair still looks terrible and I just gave up.Lousy service and installers! The padding was lumpy in a couple of places too but my husband said to forget it since it was not in a high traffic area.Houston,tx

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Business says: (8 years ago)
I’d like to offer our apologies for the problems that occurred during your installation and for the damage that was caused to your new couch. We ultimately want you to be satisfied with the quality of your installation and the entire experience, which is why we’d like to reach out to you so we can work with you to make things right. I cannot locate your account information based on the information in your post, but if you are able to email me your name and phone number, I will follow back with you directly. Thank you for bringing this to our attention and we hope to hear from you so we can work on a resolution together. I can be reached at customersupport@empiretoday.com or 888-588-2315 x4195. Thank you. Rebekah Clerk, National Customer Service Manager

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