Empire Today, LLC Complaint

Empire Today, LLC Complaint

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install carpet review - Carpet


I bought this carpet from you in November.They glued the carpet to the floor.After a couple of months,the carpet started coming off of the floor and started making waves.I called them and reported the problem.A guy came to fix it. but it didn't work the edge of the carpet came off and is raised above the floor also the part he glued again lost some threads its tearing off now.we have the receipt and the carpet had warranty I am not happy i want my money back.


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Comments


Business says: (4 years ago)
 0
Nagina, we regret that your product has not met your expectations, as we never want our customers to be disappointed in the products or service they receive. We make any customer concern a top priority, and a member of our customer service team will be contacting you soon to learn more about your concerns and work towards a resolution. If you have any additional questions, please contact us at 888-588-2315 x4195 or customersupport@empiretoday.com. Thank you. Rebekah Clerk, National Customer Service Manager






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