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Empire Today LLC Complaint - unlicensed salesman, installers - Carpet
Empire Today LLC Complaint

Empire Today LLC Complaint


unlicensed salesman, installers - Carpet

Empire Today delivered 3 inferior products on one invoice and used high pressure tactics to persuade me to accept. Solid wood risers on stairs/delivered particle board faced with formica, solid wood treads/delivered 2 1/2 flooring. Did not accept. Unlicenced salesman/unlicensed subcontractors/no background checks. After discovering same day theft after carpet installation that was not industry standard, no stretching, tacking or proper tools,, could not provide address of installler who signed completion invoice and could not provide, name,phone number or address of his partner. The loss prevention manager has refused to speak to me the consumer, only to the police. The BBB will not handle cases with police involvement/at Empire Todays' request all complaints are handled through Chicago BBB which is extremely deceptive when you look up records in home state. This company can be described as operating as bait and switch, 3 items on one invoice can not be a coincidence, especially when they badger you to accept inferior material. No regard for the consumer.No one would pick up random individuals on the street, allow them to enter your home or your neighbors, Empire Today by not verifying names, addresses, phone numbers, background checks of installers did just that. Regina H. Delp

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Business says: (8 years ago)
Regina, I’m sorry to hear that you’re not satisfied with the product we’ve installed in you home. As a company, we’re committed to the practice of good business ethics, and we want you to be satisfied with your product, installation and overall experience. I’ve been able to review your account and it’s my understanding that we’ve offered to work with you on a resolution. Our number one goal is customer satisfaction and we want to make sure you’re happy with everything. Please feel free to email me at customersupport@empiretoday.com or call me at 888-588-2315 x4195 with any further questions or concerns you may have.

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